Employment, defense and claims · Quirós & Quirós
Consumer protection and representation before ACODECO
Did you pay for a product or service without receiving what was agreed? Has your business received a complaint or summons? At Quirós & Quirós, we advise consumers and suppliers in separate matters, following conflict-of-interest checks, to prepare a position supported by documents.
On this page
Getting started
Key points
- We first identify the commercial relationship, the claim and the competent authority. Not all purchase disputes or regulated services follow the same procedure.
Consumer assistance
The service may include reviewing contracts, receipts, warranty terms and correspondence, preparing a claim and assisting with its progress. During the consultation, we define the outcome sought: performance, repair, a refund or other relief to be assessed according to the case. The complaint is prepared from specific facts and documents.
Supplier defense and prevention
A business also needs to identify the claim and respond within the appropriate procedure. We review the case file, sales and customer service records, and the terms communicated to the customer. Preventive advice may include reviewing contracts, warranties and advertising; it is not presented as a way to eliminate the supplier's obligations.
Choose the authority and the procedure
The consumer relationship and its supporting documents guide the initial assessment. ACODECO has specific functions, while certain public services have other complaint procedures. We therefore verify the subject matter, relief sought and jurisdiction before choosing an administrative procedure, an action before another regulator or a court claim.
How we proceed
Your matter, step by step
- Prepare the consultation
We review your objective, background and available documents, identifying missing information and any dates that need attention.
- Agree and carry out the work
We define the tasks included in the engagement, the documents needed, professional fees and expenses. Work proceeds within the agreed scope.
- Review progress and next steps
We explain the work completed and its outcome, identifying documents delivered, outstanding responses and any next steps.
Preparing for your consultation
- Invoice, contract, accepted quotation or proof of payment.
- Relevant warranty and advertising, messages, photographs and available reports.
- Summons, complaint number, previous procedural steps and chronology of the problem.
Fees, expenses and timing
The scope of representation is defined in writing and distinguished from public consumer assistance services. The competent authority depends on the subject matter and amount of the claim, among other factors. The outcome is assessed in light of the facts and evidence of each case.
Timing depends on the documents, participants’ availability and the specific procedures. When defining the engagement, we distinguish our preparation timetable from dates that depend on third parties or an authority.
How we explain your legal fees →Answers for this consultation
Do I need an invoice for you to examine my consumer claim?
An invoice is useful, but provide all available evidence of the commercial relationship: contracts, receipts, transfers or correspondence. Its sufficiency is assessed for the specific action; a missing document does not automatically prevent a consultation.
Do you handle warranty claims for vehicles, equipment or materials?
We can examine those matters. We review the purchase, warranty, alleged defect and steps taken with the supplier. If the cause requires a technical assessment, we identify that need and its separate cost before preparing the claim.
Can you defend my business if I receive an ACODECO summons?
Yes, after checking potential conflicts of interest. Send the complete summons, sales documents, disclosed terms and assistance offered to the customer. These allow a response to be prepared in light of the complaint and procedural status.
More questions about this service:
- Do I need an invoice for you to examine my consumer claim?
- Do you handle warranty claims for vehicles, equipment or materials?
- Can you defend my business if I receive an ACODECO summons?
- Are all service complaints filed with ACODECO?
- Does a failed purchase automatically entitle me to any refund I request?
- Can you review my business’s standard-form contracts and advertising?
- Can you negotiate a settlement before the dispute escalates?
- What should I keep from the moment a problem appears?
Working with our firm
A clearly defined engagement
- Preparation and follow-up of consumer claims and assistance at hearings, where appropriate.
- Defense of suppliers against complaints and review of their supporting documentation.
- Review of standard-form contracts, warranties, advertising and settlement options.
Our proposal sets out which of these services you need and the terms of our engagement.